Conditions of Use
We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and
safety, and to enhance the comfort and wellbeing of our guests. If you would like to check our conditions of stay please contact us.
We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in
unacceptable behaviour that causes a disturbance or nuisance to other guests.
Other than for death or personal injury caused by Our negligence or misrepresentation, Our total liability to You is limited to the price
of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible
for any indirect or special damages.
We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control. You are
responsible for any damage or loss caused to Us or our Our property by Your act, omission, default or neglect and You agree to
indemnify Us and to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss.
'How We will use your Information'
We are members of The Guestscan Association, an unincorporated association of holiday accommodation owners whose address is 46-48 Queen Square, Bristol, BS1 4LY and who maintain a database of information about guests who have, in the reasonable opinion of members, caused the member to suffer loss or damage. The Guestscan Association is registered under the Data Protection Act 1998 and have given appropriate notifications to the Information Commissioner.
By booking with us you authorise us to report the circumstances surrounding any loss or damage you cause during your stay and to share the information you provide in relation to your booking (including your name, address etc) with other members of the Guestscan Association and Guestscan Limited, who may add your details to the Guestscan Association database. This may result in other members of the Guestscan Association refusing to accept bookings from you in the future. The Guestscan Association and Guestscan Limited may also use your information to analyse and improve the effectiveness of the Guestscan service. We will also use your information for our own internal record keeping.
The Guestscan Association and Guestscan Limited will not share your information with any other party for advertising or marketing purposes and will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).Our Data Protection Policy is available at http://www.guestscan.co.uk/privacy-policy.html.
The Guestscan Association will not hold your information for any longer than is necessary to protect the interests of members and the length of time will depend on the severity of the report that is made about any loss, damage or unacceptable behaviour during your stay. In any event, your information will be destroyed automatically or before the fourth anniversary of the date that the report is made.
You may request copies of the information that we hold about you at any time by writing to Guestscan Limited at 46-48 Queen Square, Bristol, BS1 4LY. We may make a small charge which will not exceed £10.
If you think that the information we have about you or records of your stay are incorrect or misleading, you should contact Guestscan Limited as soon as possible at the above address so that we can take steps to correct our records where necessary.
We may process the information You provide to Us for the purposes notified by Us to the Information Commissioner. By making a
Booking, You consent to this processing of information.
All accommodation is offered subject to availability at time of receipt of deposit, and at the tariffs applicable according to season.
Meal times are pre-arranged and no allowance can be made for meals not taken.
Rooms must be vacated by 11am on day of departure. Any room not vacated by 12am without prior approval of the manager may be
charged at the daily rate even if it is booked to another guest and there is no accommodation for the vacating person/s.
A 2pm room departure may be available by prior arrangement at a cost of £10 per room.
A minimum of £20.00 returnable bond may be taken from every guest booking into the hotel which will only be returned on the day of
departure once the room has been checked and no damage is found.This bond may be taken in the form of cash or credit/debit card.
Please note this is a group bond so even if damage occurs in a room not occupied by members of the same group the cost will be
deducted from the entire group bond to cover the damage. If there is not enough money to cover the damage the cost must be paid in
full before departure, or legal steps will commence to recover the costs. Each guest may be required to complete a Room Inventory
report on arrival which will itemise items of value in the room. On departure the room will be checked and any missing items will be
charged for accordingly.If upon cleaning of the room after departure we discover "soiled" bedding we will subsequently charge your
debit/credit card £100 to cover the cost of a replacement mattress and bedding.
PLEASE ALSO NOTE THAT SMOKING IS NOT ALLOWED ANYWHERE ON THESE PREMISES AND ANYONE
FOUND SMOKING OR TAMPERING WITH THE SMOKE DETECTORS IN THEIR ROOM WILL BE ASKED TO LEAVE. A
CLEANING CHARGE OF £50 WILL BE CHARGED IF EVIDENCE OF SMOKING IS FOUND UPON SUBSEQUENT CLEANING OF
ROOMS. FURTHERMORE IF AFTER DEPARTURE THE ROOM(S) ARE DISCOVERED TO NEED SPECIAL CLEANING A
CHARGE OF £30 WILL BE APPLIED AND COLLECTED FROM THE CREDIT/DEBIT CARD DETAILS USED TO MAKE THE
If you cancel a booking or part of a booking up to 48 hours prior to arrival you will lose your deposit or £25 per person whichever is the
greater. PLEASE NOTE THAT DEPOSITS ARE NON REFUNDABLE. For cancellations after this time, we reserve the right to claim
payment of the full amount (less a sum for service) of the original booking. Guests leaving earlier than stated in their original booking
will have to pay the full amount (less a sum for service) of the original booking unless otherwise agreed with us. WE STRONGLY
ADVISE TAKING OUT INSURANCE THAT WOULD COVER THE CANCELLATION CHARGES SHOULD YOU HAVE TO CANCEL
YOUR BOOKING WITH US.
Non arrival of guests
Should you have booked a room(s) and paid a deposit and fail to arrive at the hotel, we reserve the right to charge to your
Credit/Debit card the remainder of the full amount that would have become due should you have arrived and fulfilled your booking.
Arrival and departure
Rooms are available from 3pm although earlier arrival may be possible with our agreement.
You are asked to inform the hotel of your arrival time if possible. Check out on the day of departure is at 11am but luggage may be left
in the hall if you are staying in Blackpool for the day if agreed in advance. The hall is a public area and we cannot be held responsible
for any loss or damage to your luggage.
We will charge you the full cost of replacing or repairing any Hotel property you lose or damage however the damage is caused! If you
notice any damage or missing items in your room you must inform us immediately.
Any balance due on the reservation must be paid on arrival unless otherwise agreed with us. You must pay any other money owing
before departure. If you fail to do so, we will take any action necessary to recover money due including any legal costs. We reserve
the right to use your debit/credit card without further request if necessary.
All accounts and invoices are due for settlement upon presentation. Failure to comply will mean you will be asked to leave these premises immediately.
We may pre-authorise your credit/debit card used to guarantee your booking 2 days prior to your arrival date.